JRZ Suspension Engineering – Privacy Policy
Effective Date: 12 January 2021
Last Updated: 27 November 2025
1. Introduction
JRZ Suspension Engineering (“JRZ Suspension”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect the information you provide when using our website and services (including our webshop), and outlines your rights under applicable data protection laws.
2. Information We Collect
2.1 Information You Provide Directly
When you interact with us, we may collect personal information that you provide voluntarily, for example:
- Contact information (name, email address, postal address)
- Billing and payment details (via Multisafepay)
- Service-related information (orders, warranty or maintenance requests)
2.2 Automatically Collected Information
We also collect certain information automatically when you use our website / services, such as:
- IP address
- Browser type and version
- Operating system
- Diagnostic data
These are collected for technical and improvement purposes and are not treated as personal data when aggregated and anonymized.
3. How We Use Your Information
We use your data for the following purposes:
- To deliver and operate our services (webshop orders, maintenance, service requests)
- To provide customer support and respond to your inquiries
- To improve our website, services, and products
- To comply with legal obligations (e.g., accounting, tax)
We do not use your data for unsolicited marketing or targeted advertising without your explicit consent.
4. Sharing Your Information
We may share your data in limited circumstances:
- With service providers who process data on our behalf (e.g., WooCommerce for webshop, Multisafepay for payments)
- With couriers (PostNL, DHL) to fulfill delivery of orders
- When required by law, e.g., for fiscal or criminal investigations
All third parties we work with are contractually obliged to keep your data confidential and use it only for the purposes we specify.
5. Data Security
We implement reasonable physical, technical, and organizational measures to safeguard your personal information. These include encryption, access controls, and secure password policies.
6. Data Retention
- We keep your customer profile as long as you are a client.
- If you request to no longer use our services, we will treat this as a “forget me” request, while still retaining necessary data for legal and administrative purposes (for example, invoices) according to applicable retention laws.
7. Your Rights
Under European and Dutch data protection law (including the GDPR), you have the following rights:
- Right of access: You can ask for a copy of the data we process about you.
- Right to rectification: You can request that inaccurate or incomplete data be corrected.
- Right to restriction: You can ask that processing is restricted in certain circumstances.
- Right to portability: You can request your data in a structured, commonly used, machine-readable format and send it to another controller.
- Right to object: You may object to certain types of processing.
- Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.
- Right to lodge a complaint: You can file a complaint with the relevant data protection authority (e.g., Autoriteit Persoonsgegevens in the Netherlands).
To exercise these rights, please contact our Privacy Officer (see Section 9).
8. Cookies and Tracking
8.1 Google Analytics
We use Google Analytics to track and analyze usage patterns on our website. We restrict Google from using Analytics data for other Google services.
8.2 Third-Party Cookies
If third-party tools (such as payment providers or newsletter services) use cookies, this is disclosed in this policy or when you use those services.
9. Changes to This Privacy Policy
We may update this policy from time to time. The most recent version will always be posted on our website. If the changes materially affect how we process existing data we will notify you by email (if you are a registered user or customer).
10. Contact Information (Privacy Officer)
If you have questions, requests, or complaints about this Privacy Policy or our data processing, please contact:
Privacy Officer
JRZ Suspension Engineering
JRZ Suspension Engineering B.V.
Rietdekkerstraat 2
5405 AX Uden
The Netherlands
+31 413 259 100
